FAQ
Frequently Asked Questions
Q1: Does ChenHair Is 100%Human Virgin Hair?
Yes，100%human virgin hair, this hair is used extensively for its silky, softness, durability and density (thickness).
Each selection has been collected from one donor, all cuticles of which are intact and aligned, and it’s very easy to find a natural taper at the end of our virgin hair.
Our hair can be used for 1-2 years or even longer if taken good care of.
Q2: What’s The Minimum Order Quantity (MOQ)?
Our MOQ is 1 bundle/piece.
Q3: How to Place/Pay for Orders?
We accept Paypal, Credit card, Western Union, Money Gram, Bank Transfer.
Q4: How to Pay and Do we Accept Credit Card/Debit Card?
We Accept “PayPal Checkout”. Please Register a PayPal Account first and then Add a Debit Card/Credit Card to Pay.
PayPal is a faster and safer way to pay online.
Q5: What Can I Do If My PayPal Payment Not Go Through?
No worries, it happens. Please send your order to our sales team and we will send you paypal link to pay.
Q6: When do you ship my order out? How many days does it take to arrive?
Sample order and in-stock order will be shipped within 48 hours after full payment.
Customized order takes about 5-7 working days or longer based on your order details.
To USA/Canada: 3-5 working days by DHL or Fedex
To UK/European: 3-5 working days by Fedex
- To African countries :4-7 working days by Fedex or DHL
Q7:Can I Get A Refund If I Don’t Like The Goods?
Yes , you can.
Not accept Refund if items have been used or altered (bleached, installed, brushed, dyed, picked, cut, or washed etc.)
PS:If have any questions, please contact our sales team freely.
Q8:How Many Bundles For A Full Head ?
3-4 bundles are recommended for a full head.
Pls note: The longer the hair the thinner the weft.
If you desire your hair to be full with lots of volume, we suggest you purchase 4 bundles.
Q9:Why Are My Hair Extensions Getting Tangled ?
Your Hair Extensions might tangle due to dryness, oil & dirt build-up, salt water, chlorine and leaving your hair uncombed ( pls use wide tooth comb ). Make sure to wash & condition your hair at least once a week; it is better to do so twice a week. Use hydrating drops or consult your stylist for more help.
Q10:Why Are My Hair Bundles Getting Shedding ?
First of all, please comb the hair gently with your fingers or wide-tooth Comb to avoid the shedding. For curly hair, pls don’t use the comb.
1. Please wash hair with hair conditioner. After washing the hair, please apply some hair oil to it so it will be silkier and softer.
2. comb it with wide-tooth Comb in a gentle manner so as to avoid shedding.
3. Too high heat may damage the virgin human hair.
Q11:Could The Hair Be Dyed And Iron-flat ?
Our hair is TOP quality 100% human virgin hair, so it could be dyed or straightened. Pls keep the temperature lower than 150℃ when processing the hair. Otherwise, it will be destroyed. The hair will come back to its natural wavy after wash or iron-flat.
Q12:How Can I Get Wholesale Price And Wholesale Order?
We offer wholesale price for order over 10 pieces, if you want to place wholesale order, you can contact us via email:chenhairsupplier@gmail.com or WhatsApp +86 15014289903. We will send you the wholesale price based on your specific requirements, so that you can get more better price and discounts.
Q13:How Can I Track My Order?
We will update the tracking number on the website or send you the tracking directly via email or WhatsApp.You can track FedEx package on www.fedEx.com.Tracking DHL package on www.dhl.com.
If you have any questions, please don’t hesitate to contact our sales team at any time.