Return And Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return policy from the date of delivery.

Eligible Returns:

– Items must be unused, in original packaging, and with all tags attached.

– Customized or personalized items are non-returnable unless defective.

– Final sale items (clearly marked on product page) are not eligible for return.

How to Initiate a Return:

1. Contact us at info@chenhair.com within 15 days of receiving your order.
2. Provide your order number and reason for return.
3. We will send you a return authorization and shipping instructions.

Refund Process:

– Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days.

– Refunds will be issued to the original payment method.

– Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges:

We do not offer direct exchanges. Please return the item and place a new order for the desired product.

Please Note:

– Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

– For international returns, please ensure the package is properly declared to avoid customs delays or additional fees.

If you have any questions, feel free to contact us at info@chenhair.com.